Hello Sellers!
It has become quite hard today for the eCommerce sellers to sustain in the competitive environment. Hence, they have to constantly bring out striking features that make customers happy. They also need to keep up with the latest technologies to cater to their customers effectively. One such feature is return and refund management that has become an essential part of the eCommerce processes. Many sellers find it difficult to implement, but thanks to a powerful tool like Robust NetSuite Integrator, that makes it effortless. So let us delve into the world of RMA (Return Material Authorization) and how NetSuite Integrator helps Shopify sellers execute return and refund management.
What is Return and Refund Management?
As the name suggests, return management is about managing the returns of the orders made by the customers. The refund management is closely associated with the return management, as when the buyers initiate the return process, the sellers have to start the refund process to complete it. This process comes with many small steps to complete the flow of product return, which makes it a little complicated. However, if any Shopify seller has undergone the NetSuite integration, the return management for Shopify orders becomes quite easy through the Robust NetSuite Integrator extension.
Need for Return & Refund Management
Do you know what is the secret to eCommerce success? Certainly, it can be offering quality products, fast delivery, or heavy discounts, but at its core, it is customer satisfaction. All the above things are ways to understand customer needs and make their shopping journey a memorable one. But what if the customers no longer want your products? It might be disheartening to see the customers return the order, but this is also an important factor to keep them happy. More than 90% of online buyers admit that easy returns increase their trust in the brand, and they might come back to shop from the same brand.
Steps to Manage Return & Refund via Robust NetSuite Integrator
To execute NetSuite Return Authorization settings in the Robust NetSuite Integrator application, the Shopify seller needs to first create the Transaction Body Field in Oracle NetSuite by following these steps:
1. From the main dashboard, select Customization from the navigation bar.
2. Now select the List, Record & Field option.
3. Now, click on the Transaction Body Fields.
4. There will be a New button, so click on it.
5. Now the Transaction Body Field will be displayed, and enter the following information:
a. Now, enter the name of your Return Authorization Transaction Body Field.
b. Enter your preferred Custom ID.
c. Now you have to choose the Record List from the drop-down in the List/Record box.
d. Make the necessary edits as per the requirements.
e. After doing all the edits, click on the Save button.
Now that the Transaction Body Field is created, follow these steps to configure returns or refunds between your NetSuite account and Shopify store.
Oracle NetSuite Process
- First, log-in to the Oracle NetSuite account and go to the main dashboard.
- Now select Customization from the navigation pane and then click on List, Record & Field, and then finally select Transaction Body Field. Now you can see the Transaction Body Fields section.
3. Now, copy the ID of any specific Transaction Body Field, and sync the returns & refunds from NetSuite to Shopify.
Robust NetSuite Integrator Process
1. First, you have to log in to the Shopify store and open the Robust NetSuite Integrator app from the Shopify app store section.
2. Now follow this path: Configuration Page > App Settings > and Enter the above Transaction Body Field's ID in this " NetSuite Return Authorization Custom Field Internal ID" field.
3. Hit the Save button.
Why Robust NetSuite Integrator for RMA Management?
Return and refund process is a part of eCommerce that is a bit complicated and thus requires an efficient tool that can simplify this process. Here are a few reasons why Shopify sellers must choose NetSuite Integrator by WebBee for RMA management.
Utilize Automation for RMA Management
Sellers can easily sync returns and refunds from NetSuite back to Shopify with Robust NetSuite Integrator application. But how? By deploying the power of automation! Managing customer returns with NetSuite involves manual operation. Once Shopify NetSuite integration is further plug-in with Robust NetSuite Integrator, it makes RMA management much simpler and easier for Shopify sellers.
Unified View of Returns for Easy Return Management
Get all the returns reflected on just one single dashboard, so there is no need to manage them on different platforms. It makes the refund process easy for the Shopify sellers without any seller.
Real-Time Tracking for Better Customer Service
Tracking the returns is as important as order shipping, as it offers a better customer experience. Sellers can provide real-time information on the return progress to their customers.
Real-Time Inventory Update to Never Lose Sales Opportunity
So as soon as the returned item comes back in the warehouse, Robust NetSuite Integrator makes sure that the inventory is updated on the Shopify store without any delay, so that the sellers do not lose any potential sales due to a delay in inventory update.
Accounting Integration for Faster Refunds
If the sellers integrate their accounting system with Robust NetSuite Integration, they can automate the refund process to make it faster. So there is no need to process the refund manually. The sellers can immediately initiate the refund process once the return is authorized, providing a positive customer experience.
Enhance Customer Satisfaction with NetSuite Integrator
The return and refund process is the most important factor that affects the customer experience. Any eCommerce seller cannot afford not to offer this feature with their business. Customers have become much more aware, and they also have many options to choose services that cater to their interests. If the sellers want to utilize this feature to enhance customer satisfaction, they can do so using Robust NetSuite Integrator to manage the returns and refund process effectively. This would not only help the sellers to manage NetSuite RMA but also make the customers happy with a fast and efficient returns and refunds process. For more support contact our experts and get your return management done !!
