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Smartly automates eBay and TikTok Shop with MapMyChannel by WebBee
SSJ Group is a mechanical component manufacturer in China and has expertise of more than 20 years. They deal in various products and have markets in various locations worldwide, such as Europe, the US, Africa, and Asia. They export mostly outside China, helping businesses with premium products at affordable prices. Here is a list of all the products that they manufacture:
SSJ Group envisions building components that can be utilized in various industries, such as agriculture, solar energy, and automation. Currently, they are serving in almost all the continents, but they want to expand to multiple countries in each of them. They also plan to scale to various other eCommerce platforms apart from eBay and TikTok.
Expert Precision: They want to utilize their expertise to manufacture products having supreme quality, which makes businesses more efficient.
Competitive Price: Their goal is not limited to providing quality products, but even at an affordable price to help businesses cut costs and increase revenue.
Catered Solutions: Every business has unique requirements, and SSJ Group has a goal to fulfill them with the best solutions possible.
Multi-channel selling can be a big win for many sellers, but it became quite difficult to keep up for SSJ Group. Though they had integrated Amazon MCF with both their eBay store and TikTok Shop, the manual operations were affecting the efficiency of the operations.
The SSJ group faced a critical challenge related to inventory management, which was stock-outs, as they were managing operations manually. Many times the order was placed, but they did not have enough inventory. This led to a delay in the order fulfillment process and impacted the brand's value.
Another major drawback of manual operations was that they could not track orders throughout the whole process. Hence, they were completely unaware of where their order was and if there were any operational hurdles in fulfilling the delay.
Another major drawback of manual operations was that they could not track orders throughout the whole process. Hence, they were completely unaware of where their order was and if there were any operational hurdles in fulfilling the delay.
Already, SSJ Group was facing many operational challenges before delivering the orders to the customers. Somehow, they could deliver orders to customers on time, if not always. But it did not end there! They faced a major challenge with respect to returns and refunds, as they were selling on two platforms, which meant double the hustle.
As managing both eBay and TikTok Shop was becoming a huge challenge for them, they opted for the unique feature of MapMyChannel - Multiple Integrations, One Dashboard. This feature helped them track everything from both eCommerce channels on one platform.
SSJ Group utilized the real-time inventory sync for both eBay Amazon MCF Integration and TikTok Shop Amazon MCF Integration. This helped them keep track of inventory and update the accurate numbers on both platforms.
Initially, they could not track orders, which always created obstacles in processing them effectively. Hence, they utilized real-time order sync, which helped them in order tracking automatically. Since fake and incomplete orders were also draining their revenue, they also deployed the Hold Order feature, which not only helped them manage inventory efficiently but also minimized the losses.
This feature helped them understand the loopholes in their business. They got important insights, through which they made better business strategies. They could figure out which product is performing better in which marketplace and hence, they marketed them accordingly.
After changing the mode of operation from manual to automatic, they transformed the entire eCommerce operations. It helped them sync inventory, orders, prices, shipping, and many other processes in real-time. When they integrated eBay and TikTok Shop with Amazon MCF using MapMyChannel by WebBee, they witnessed great efficiency as all the processes were expedited and became error-free through automation.
With efficient ecommerce processes, they could fulfill orders fast and smoothly. This enhanced their profit margin as the automation cut down the operational costs and swift processing helped them save time, so they could focus on sales and marketing. All these efforts together increased their business revenue on both eBay and TikTok Shop.
The biggest transformation they experienced was not operational, but their satisfied customers. They struggled a lot delivering the orders on time and making their customers happy. However, automating the eCommerce processes made their order fulfillment more accurate and on time.. every time!
This case study is a testimony to the fact that technical enhancements can make any business advanced. If they begin automating their eCommerce business, a huge transformation in terms of speed and accuracy can be achieved, and finances will improve automatically. SSJ Group was going through various operational challenges, but with eBay Amazon integration, and TikTok Amazon integration through MapMyChannel by WebBee, they transformed their processes significantly.
We supported them with automation and advanced features that streamlined their functioning and made their business more efficient. They could manage both platforms with ease and scale without operational limitations. Just one dashboard, and they can manage as many channels as they want.
Sounds interesting? Looking forward to automating your e-commerce journey using an efficient integrator? WebBee is here to help you out! Contact us to help us understand your requirements and offer a solution to enhance your business productivity.
