How White River Deployed a Robust NetSuite Integrator to Streamline eCommerce Operations?
Remember how we all once imagined our dream home to be? White River Hardwoods, a manufacturer of all those beautiful woodcarvings, embellished mouldings, corbels, and columns that you wanted in your home for an outstanding interior, has been delivering these products since 1977. It has expertise in making dull spaces give a new life with its interior-enhancing products. They extend their services to both residential and commercial customers and make their spaces look elegant and beautiful.
Talking of the products that White River Hardwoods manufactures, they have a wide range of items listed on the Shopify store, and they make customers’ home interiors look fabulous and marvelous. People can give a new look to their home with the following:
It offers a varied range of mon reale mouldings that include crowns and coves to give a different touch to their windows, ceilings, and door heads, which give a royal touch to their spaces. Not just this, they also offer LCD for casings and crowns that give a finished touch to your rooms.
Do you want to give an aesthetic look to your walls that makes them super-elegant? Premium Solid Wood Paneling by White River transforms your ordinary living spaces into appealing and classy areas.
Make your ceiling resonate with Greek architecture by using plaster medallions. They are free-edged, which gives it a new and distinct look, unlike the boring ones with rounded edges.
Handmade products radiate a different charm that brings a traditional yet refreshing look to the home. White River has a range of hand-carved wood carvings that include corbels, rosettes, mantels, bun feet, and many others.
This was the major issue White River was facing in its eCommerce journey. They were not able to get real-time data on the inventory because of which they even had to face delayed orders. They required a solution that could provide them with effective inventory management so they are never out of stock.
White River caters to a wide audience, and hence, delivering the products on time was quite challenging for them. Even though they were leveraging the Shopify store to sell their orders and NetSuite to manage them, they were not able to deliver products timely manner. This started affecting their business soon as they could not find an appropriate solution that could solve the operational issues.
Returns and Refund Management can be a tricky and time-consuming process for most the sellers, and White River was not an exclusion. They faced terrible situations where they could not effectively manage returns and refunds, which led to both financial losses and unhappy customers.
White River not only deals with individual customers but also businesses that order their products in bulk. The items sold by White River are no doubt adding beauty to the architecture, but that is not enough to grow the business. While their competitors were handling bulk orders efficiently and offering customized discounts, White River did not have any such technical support that could help them scale with B2B functionalities.
White River utilized the advanced inventory management software using NetSuite Integrator. This feature helped them track inventory in real-time and avoid situations like overselling and stockouts. This also helped them in the centralized management of inventory, as they had multiple warehouses.
This feature is the most important to enhance customer satisfaction, and White River leveraged it efficiently using the Robust NetSuite Integrator application. With this feature, they were able to provide a tracking ID to the customers for their respective orders, who could now track it in real-time.
Robust NetSuite Integrator by WebBee made returns and refunds management much simpler for White River. It reduced the time involved in the RMA process and helped them manage finances accordingly and cater to their customers effectively.
These were quite difficult to deploy, but Robust NetSuite Integrator implemented them smoothly into the eCommerce operations of White River. With this feature, they were able to make prioritized price sync and manage bulk orders efficiently.
Stockouts or overselling become a thing of the past! With advanced inventory management, White River always maintained a balanced inventory that is essential to keep the business running efficiently.
By implementing B2B functionalities, White River could offer discounts to businesses and sync the customized price without any hassle. Bulk order management became smoother and efficient, which enhanced business relations and unlocked new doors of opportunities.
It efficiently solved the operational issues of White River, which helped save time and resources. This indirectly reduced the losses that they had to incur when they were going through operational inefficiencies. Therefore, it improved the overall financial management, which led to more growth.
This is the biggest transformation that White River boasts about after utilizing the Robust NetSuite Integrator. They were finally able to leave a smile on their customers' faces who were once used to be frustrated with delayed orders.
White River has made several decorative their dream home with their uniquely designed products that make every corner of the house tell a story! Be it the decorated ceilings, the acoustic panels, or even the crown and classical moulds, every product contributes to making a home look extravagant. They had the vision to make each home a dream place, but faced many obstacles due to a lack of technical expertise. That is when they chose Robust NetSuite Integrator for the Shopify store to enhance their eCommerce operations.
This case study highlights that even if a business is utilizing powerful platforms like Shopify and NetSuite, it still requires a tool that can make Shopify NetSuite integration easier. It reinstates how Robust NetSuite Integrator by WebBee made revolutionary transformations by simplifying the functionalities for enhancing eCommerce processes. If you also want to lead the path of simplified NetSuite Integration, a Robust NetSuite Integrator SaaS-based application can help scale with ease. Like White River, you can also grow seamlessly and effortlessly and give a boost to your eCommerce business.
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