How MS Dist Implements Robust NetSuite Integrator to Achieve Efficient Order Management?
MS Dist has covered a journey of more than two decades of seamless connectivity with its wireless networking and top-notch protection with security products. It was established in 2002 and since then, has been relentlessly offering efficient solutions to cater to the diverse commercial and individual consumer needs. They started small but their commitment to delivering quality products for a safer environment to their consumers made them grow faster in their domain.
Initially, they began with Ubiquiti solutions as their first distributor in the UK. At present, they have eight vendors that deal in various products. These vendors are MicroTika, Teltonika, TP-Link, RF Elements, Poynting, Netonix, Tycon Systems, and they deal in products like WiFi, switching, routers, cloud gateways, various types of cameras, video recorders, antennas, and injectors.
MS Dist had the vision to extend a secure and interconnected environment to their customers with their quality products delivered to their doorsteps. Here is what they envisioned:
Online Shopping Made Easier: MS Dist realized that consumers need an online platform so that these products can be bought by them without any geographical barrier.
A Safer Environment: They envisioned providing a protected atmosphere where everyone can feel safe and connected using technology.
Cost-Effective Solutions: Safety should not be costly and must come at an affordable price. With this vision, they landed in the market to give the best solutions at competitive pricing.
Faster Deliveries for Swift Access: MS Dist believes that an urgent requirement needs a swift delivery. Hence, it promises to deliver the next day if a customer makes an order.
As MS Dist grew, it partnered with multiple vendors that could offer quality products for safety and connectivity. This is when they started facing the issues of managing these multiple vendors. They required a solution that could combine all these vendors into one platform to make things easier.
With enormous growth, they come across the challenge to process orders on time and make a timely delivery, which was a part of their vision. They could not afford to see the consumers dealing with the late deliveries due to inefficient order processing.
One of the major reasons for the delay in order processing was that their inventory was not updated in real-time, which led to frequent delays in order fulfillment. They had multiple vendors that required efficient inventory management that could synchronize inventory in real-time.
MS Dist wanted to cater to their customers more effectively by utilizing data related to its e-commerce operations. The problem was that it did not have the required reporting and analytics tool that could help in gaining important insights and analyzing them for making better decisions.
Robust NetSuite Integrator helped MS Dist manage all their eCommerce operations in one place. The unified dashboard made the processes manageable with just a click. This helped in reducing both operational hassle and time and made the operations smooth and swift.
MS Dist had a lot of orders coming in, and Robust NetSuite Integrator helped them sync inventory in real-time to avoid issues such as stock-out or over-stocking. This helped them manage an accurate inventory that is required to fulfill orders timely and efficient manner so that neither the consumer had to go without getting the order nor MS Dist had to face overstocking.
Earlier, MS Dist could not utilize the power of automation, but Robust NetSuite Integrator helped them automate the order management. This helped them reduce the time in processing the orders, which fastened the delivery, which ultimately helped make the customers happy.
MS Dist believes in catering to the consumers in the best way possible. This is possible only if they have the required data of their operations and consumer behaviour. Robust NetSuite Integrator helped them access the real-time insights and reports with reliable, efficient tools to analyze them for better decision making.
The first transformation that came in MS Dist was that their operations got streamlined. Earlier, they faced various issues related to inventory management, which further escalated the order management issues, and hence, the delivery also got delayed. After implementing Robust NetSuite Integrator, they could finally utilize Shopify NetSuite integration to its full potential. All their operations got streamlined because they could sync data in real-time, which helped in taking required actions swiftly.
MS Dist finally achieved what they were struggling to get - happy customers. Robust NetSuite Integrator helped them transform their customer experience by making their operations seamless and streamlined. Customers could get faster & efficient deliveries without having to wait for days. This improved customer satisfaction, and MS Dist was finally able to leave a positive mark on its consumers.
Robust NetSuite Integrator not helped MS Dist to optimize their operations and improve customer experience, it also transformed the way they analyze their operations and customer behaviour. This way, they were able to utilize the best reporting and analytics of their data to make better decisions that helped them prepare for the future as well.
The products offered by MS Dist are equipped with the latest technology that gives a next-gen service to their customers. Be it the wifi, or camera, or the routers, every product is instilled with innovation that helps the customers utilize cutting-edge technology. The commitment of MS Dist to provide top-notch security products and connect people with efficient connectivity products is truly exceptional. However, the logistics and operational issues were limiting their growth. Robust NetSuite Integrator for Shopify helped them boost productivity and efficiency in their operations, which resulted in faster growth and enhanced customer experience.
This case study reflects that no matter how good the product is and how clear & honest the vision is, operational issues and technical barriers may hinder the growth of any business. It also highlights the importance of the right tools required for automation that can bring significant transformation in the operations.
Robust NetSuite Integrator has been serving online retailers and eCommerce sellers by deploying its automated features to enhance efficiency & productivity. Are you also struggling with poor operational management that is hampering your growth potential? Do not wait for a single moment! Instill the power of automation in your business today with Robust NetSuite Integrator and grow seamlessly without any hassle. Contact us here and connect with our team of experts to try out a free demo.
