Discover how 5kind scales up sustainably, achieving a remarkable 12% reduction in operating costs through strategic integration with Amazon MCF by WebBee.
The beauty and personal care industry is experiencing a surge in popularity, with an anticipated revenue of US$579.20 billion in 2023 and a projected compound annual growth rate (CAGR) of 3.53% over the next five years. Among the diverse range of self-care products in this market, a significant number of consumers are gravitating towards those crafted with natural or organic ingredients. Specifically, more than 65% of consumers are actively seeking environmentally friendly brands, and 55% are willing to invest more in sustainable products.
Capitalizing on this growing trend, Guy Burt, the founder of 5kind, identified an opportunity. Burt was in search of a chemical-free lotion for post-exercise use, devoid of substances like parabens, sulphates, mineral oils, or petrolatum. When he couldn't find a suitable product, he founded 5kind to address this gap in the market.
5kind is a clinical skincare brand with a mission that's as clear as its name: to be kind to your skin, to yourself, and to the planet. They've carved their niche by formulating potent yet gentle products that tap into the power of nature.
5kind isn't just a skincare brand; it's a vision brought to life. At its core lies a deep commitment to nurturing natural beauty while nurturing the planet. This philosophy permeates every facet of their operation, from product development to packaging and beyond.
5kind envisions a world where beautiful, healthy skin goes hand-in-hand with environmental responsibility and ethical practices. They aspire to be the leading advocate for sustainable skincare, proving that kindness to ourselves can blossom into kindness for the Earth. Now, let's explore the additional Goals of the company below
With a commitment to making quality skincare accessible to individuals worldwide, 5kind aims to expand its market presence across diverse continents and regions.
As a pioneer in skincare, 5kind is dedicated to continuous research and development, striving to introduce innovative formulations that address evolving consumer needs and preferences.
Recognizing the importance of environmental responsibility, 5kind has set goals to minimize its ecological footprint. This includes sustainable sourcing, eco-friendly packaging, and fostering a culture of conscious consumption.
5kind aspires to build lasting connections with its customers by prioritizing their needs and preferences. The goal is to create an engaged and loyal community that trusts 5kind as a reliable partner in their skincare journey.
Streamlining global operations is a crucial objective for 5kind. The brand seeks to enhance efficiency, reduce costs, and improve overall supply chain management through strategic initiatives like the adoption of a single 3PL.
To ensure swift order fulfillment and reduce Customs delays, 5kind required a third-party logistics (3PL) partner with a fulfillment network covering both Europe and the United States.
As 5kind extended its reach to different regions, managing inventory levels emerged as a significant challenge for Burt's business. He sought assistance in streamlining inventory consolidation to simplify the processes of forecasting and order management.
5kind was in search of a third-party logistics (3PL) provider equipped with the necessary infrastructure and personnel to manage order fulfillment for its current sales channels. Additionally, they required a partner with the capability to scale operations if the decision was made to extend into new channels down the line.
We aimed to expand our footprint across Europe, but we were cautious about complicating our supply chain. Our priority was finding a third-party logistics (3PL) provider capable of easing the complexities of our operations, minimizing the risk of supply chain disruptions during peak seasons, and simplifying our overall business management. Recognizing that transitioning to a new 3PL would have significant implications for our business operations, it was a substantial decision," Burt elaborated.
MCF consistently brings joy to customers with delivery punctuality exceeding 97% in the US and a global "click-to-door speed" of 1.9 days – a pace over 50% swifter than that of other retailers.
E-commerce enterprises can tap into the extensive fulfilment network, comprising over 200 fulfilment centres, by utilizing MCF (Multi-Channel Fulfillment)
Amazon merchants have the option to use their inventory stored on Amazon.com to fulfil orders placed both on the Amazon platform (using FBA) and on external channels outside of Amazon (utilizing MCF
With over 100 integrations available, MCF enables merchants to streamline and automate their order fulfilment procedures.
5kind uses integration with e-commerce solution provider Amazon MCF by WebBee to seamlessly connect MCF with its backend system on Shopify, where the company not only hosts its brand website but also feeds in orders placed on other channels. Now, when an order is placed on any of 5kind's online sales channels, it is routed to MCF for fulfilment. Integrating with MCF also ensures tracking information is automatically sent from MCF to Shopify to keep customers informed of their delivery status. With an average of 700 orders a month, Burt no longer needs to submit orders manually and can focus on other aspects of his business, like product development and marketing
5kind simplified its inventory management through MCF, as the company could centralize its stock into one unified pool. The process involves sending the inventory to Amazon, where the products are automatically dispersed across the Amazon fulfilment network using Pan-European FBA.
Leveraging MCF (Managed Fulfillment Services), 5kind excels in providing customers with a remarkable average click-to-delivery speed of 1.06 business days and an impressive on-time delivery rate of 99.85%
Through the implementation of MCF (Merchant Fulfillment Network), 5kind has successfully cut operating expenses by 12%, sidestepping cross-border fees and the operational expenditures linked to overseeing various stock locations.
Burt additionally mentioned that we wholeheartedly endorse MCF for any expanding business, particularly in the beauty and personal care sector. MCF maintains a high level of consistency, even during peak periods, which is crucial for both our operations and customer satisfaction. The streamlined processes facilitated by MCF have played a significant role in our substantial growth. We are sincerely grateful to MCF for contributing to the success of our business, and we anticipate continued reliance on MCF as our preferred 3PL) partner. Further, for integrating with Amazon MCF, Amazon MCF by WebBee stands out as an excellent choice.
5kind's success story serves as a shining example of how the proper integration tool can unlock the power of Amazon's vast fulfilment network. By leveraging Amazon MCF by WebBee, they streamlined their operations, boosted efficiency, and delivered a stellar customer experience. But what if you're not a UK skincare brand? Can you still replicate their success? Absolutely! Amazon MCF by WebBee isn't just for niche players. It's a versatile solution designed for businesses of all sizes across diverse industries. Whether you're selling fashion, electronics, or home goods, WebBee seamlessly and efficiently integrates your existing e-commerce store with Amazon MCF.
