WebBee is a leading E-commerce solution provider

Small Business CRM (Customer Relationship Management)

Small Business CRM (Customer Relationship Management)

Customer Relationship Management (CRM) as a name refers to practices, tactics, and technologies that are used by organizations in order to manage and analyze customer communications, relationships and their data throughout the lifecycle of the project. The strategy is put in place with the goal of improving business relationships with customers, and to assist them in services provided with the end goal of driving sales growth.

When a company looks to save on cost as well as on manual effort, a CRM solution is the right choice. With the right CRM solution in place, it becomes easy to manage your customer database and sales at the same time with minimum effort. The entire point of installing a CRM software is to build positive experiences with customers so that they return to your site or business. This creates loyalty as well a stepping stone towards profitability.

WebBee’s CRM system is designed to fit all kinds of customers which compile information on them across different channels between the customer and the company. Diverse channels include the company’s website, live chat, direct email, telephone, marketing materials and social media. For our e-commerce clients, our CRM systems can also provide detailed information on customers’ personal information, purchase history, buying preferences and concerns.

Features –

Marketing automation: Automation of your marketing strategy can enhance your communication with your customers. CRM tools with marketing automation capabilities will automate repetitive tasks at different points in the lifecycle for you touch base with your customers regularly. For example, sending sales brochures at respective intervals to your customers to turn a sales lead into a full- fledged customers. Social networking, emails and messages can be used for this purpose.

Sales force automation: This automation can cut down on duplication efforts between a salesperson and a customer. This is also known as sales force management, and is put in place to achieve automatic tracking of all contact and follow-ups between both sides.

Contact center automation: This feature is designed to reduce tedious aspects of a contact agent by including pre-recorded audio that assists in customer problem-solving and information broadcasting. We provide tools that has the ability to integrate with the agent’s desktop tools to handle customer requests with the goal of cutting down the time of calls and simplify customer service processes.

Location-based services: Our customized CRM systems is enabled with location based services and can create geographic marketing campaigns based on customers’ physical locations. We can also integrate with popular location-based GPS application and use a networking or contact management tool to find sales prospects for your preferred location.

Advantages of WebBee’s CRM to successfully complete your sales process –

Lead Capture – Automatically capture leads from multiple sources
Opportunities – Manage sales pipelines in a staged manner and utilize opportunities as soon as they appear
Task Planner – Plan activities as per your email/SMS reminders and get timely alerts
Mobile CRM App – Provides mobile application for field staff to manage sales as long as a computer, smartphone, laptop or tablet connects to the Internet.
Integration – Fully customized integration and plugins are provided to keep your business updated at all times.
Documentation – Manage your business documents and client interactions in one place to get quick information from one place where all the data is aggregated
Customization – We are expert in customization and integration which provides endless features to our clients.
Sales – CRM solution provided by us enables our clients to close their deals faster
Online services – Access your CRM solution from anywhere and anytime to get real-time data
Security of Data – Customer data is stored safely and is secure from cyber thefts and security breaches

The CRM system is a solution for all kinds of business and especially caters to small business to remain, customer focused. We provide enhanced solution to fit perfectly to your business requirements to boost your growth and minimize your manual effort in managing client data.

Our software is a complete solution which is built with an aim to increase your profitability and decrease your efforts. With complete mobility, it covers all your customers from every direction and gives you clear reports to make better business decision.

Refine your relationship with your customers by deploying our CRM solution and see your business grow exponentially. Satisfied customers are key to the growth of any business and therefore investment in customers should be made wisely. With WebBee’s services on CRM, you can easily interpret your customer data in a single view dashboard and take relevant steps towards your growth.